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Versand
Shipping
Same-day dispatch:
Orders are shipped the same day if placed before 4pm GMT Monday-Friday.
Orders placed on Saturdays will also ship same day if the order is placed before 12 noon, and the Royal Mail shipping serive is chosen.
Tracking:
All orders are shipped with tracking. Once shipped, you will receive an email with a link to track your order.
Where we ship to:
We ship to most countires, however if your chosen country does not have a shipping option when you go to checkout please contact us so that we can arrange this for you.
EU Customers:
Don't worry, we've got you covered! When your order arrives in the EU, we take care of paying the VAT on your behalf. This means no extra charges for you and faster, hassle-free delivery.
Lost/delayed orders:
In the rare and unlikely event that you order has been delayed please contact us if you have not received you order within 5 working days from the date of payment (UK orders), and within 15 days from the date of payment for international orders and we will be happy to follow up with the courier. If the parcel has been lost you will have the option for a full refund, or we will re-send your order, whichever you prefer. Please note if your shipment tracking says it has been delivered to the address you provided us then unfortunately we cannot issue a refund or re-send.
SHIPPING TIMES
Shipping times vary based on destination and postal carriers.
Guideline for shipping times:
-
United Kingdom:
- Next day with DPD*
- 1-2 days with Royal Mail 24
- 2-3 days with Royal Mail 48
- 2-3 days for Highlands & Islands
- Saturday delivery with DPD Saturday**
*Order by 4pm GMT Monday to Thursday for next day delivery (this service is not available to Highlands & Islands).
**Order by 4pm GMT on Friday for guaranteed Saturday delivery (this service is not available to Highlands & Islands).
-
Europe:
- 5-7 days with Royal Mail International Tracked for most destinations (more remote destinations, for example island, may take up to 10 days.
- 3-5 days with Parcelforce Express
-
US & Canada:
- 7-12 days with Royal Mail International Tracked
- 5-7 days with Parcelforce Express International Tracked.
-
Rest of the World:
-7-14 days with Royal Mail International Tracked
- 5-7 days with Parcelforce Express International Tracked.
Please note that we cannot guarantee your shipment will arrive within the timeframe estimated (unless you choose a shipping option that says 'guaranteed' at checkout), and we do not offer compensation if your order arrives outside the estimated time frame. If your order does arrive late and you would like a refund please contact us to arrange it. If you require a guaranteed service, please contact us and we will be happy to arrange this for you.
URGENT ORDERS:
Please email hello@earthtan.co.uk with subject line 'urgent' and provide your address and the products you would like to order and we will quote you for the fastest shipping option we have access to.